FAQ

WHAT IS A ESCAPE ROOM?

An escape room is a game where you are locked up in a room. The goal of the game is to escape from that room by solving puzzles, riddles, difficult sums and locks. You get exactly 60 minutes for this. The game is challenging because only a small part of all groups can escape without help.

FOR WHO IS THE ESCAPE EXPERIENCE?

The Escape Rooms are for everyone who loves interactive puzzles and challenges. Find the puzzles and riddles and solve the problem with the aim of leaving the room as a champion. An adult must accompany children under the age of 18 during the game.

WHY A ESCAPE EXPERIENCE?

Experience a fun, exciting and memorable game with friends, colleagues or family. The games are challenging and give you a victory moment again and again during the game. Only through collaboration, consultation and communication your team will be the winner.

WHAT IS THE MINIMUM AGE?

For groups under the age of 18, an adult is required in the room.

HOW LONG TAKES THE GAME?

You have 60 minutes to escape. If you didn’t make it in 60 minutes, we will get you out of the escape room.

WHITH HOW MANY PEOPLE CAN I PLAY AN ESCAPE ROOM?

A team consists of at least 2 people and a maximum of 6 people. For safety reasons, there are no more than six people allowed in our escape rooms. In Scarabee is the maximum amount of people in the room 5.

CAN WE ALSO PLAY WITH 7 OR MORE IN ONE ESCAPE ROOM?

No that is not allowed. Our staff allows a maximum of 6 people in one escape room. If you want to play with a group of 6+ people, you have to reserve a second escape room. We don’t make exceptions in this.

ARE THERE MOMENTS IN THE GAME WHERE I CAN GET SCARED?

The escape rooms are not designed to scare you. However, our escape rooms may have some frightening effects in the game. Our staff can give you more personal information about this.

DO WE GET HELP IN THE GAME?

Cameras are present in the escape rooms. This way the game leaders can help you if necessary. This will be explained further during the game explanation.

CAN I PARK CLOSE TO THE ESCAPE FACTORY AND WHAT ARE THE COSTS?

You can park on the business park. Watch out; this is a public car park. When there is an event in the Kromhouthal, it is possible that there are a few or no places available. You will have to park in the vicinity, outside the barriers of the site. Parking within the barriers is free for the first one and a half hours. After the first hour and a half it is €1,50 per hour ascending. Outside the barriers you pay €1,30 per hour from the very beginning.

CAN WE EAT AND DRINK AT THE ESCAPE FACTORY?

Our bar is always open and our staff is ready to serve you a drink or appetizers. If you want to dine at the ecape factory, you will have to reserve this at least one week before the event.

MAY I ESCAPE EVENTHOUGH I CONSUMED ALCOHOL?

Of course you can enter the escape room when you consumed some alcoholic drinks. However, our staff may refuse you to enter the escape room if they get the impression that you are drunk. The technique and decoration of our escape rooms can be broken, so we can not afford any reckless players. Repayment is not possible in this situation.

HOW CAN I PAY?

You can pay at location with pin or cash. When paying on invoice, €15,- administration costs will be charged.

HOW LONG BEFORE THE GAME STARTS DO WE HAVE TO BE AT THE ESCAPE FACTORY?

We ask you to be present at least 20 minutes before the start of the game for game explanation, preparing for the escape experience and possibly a drink in the lounge.

ARE THER LOCKERS AVAILABLE?

Per team/escape room there is one locker available to safely store all valuable items. In our escape rooms telephones, smartwatches, flashlights, cameras, tools, laptops, etc. are not allowed. These items must be in the lockers during the game.

WHERE CAN I FIND THE TEAM PHOTOS?

You can find your teamphotos on our Facebookpage Escape Factory.

IS IT POSSIBLE TO ORGANISE A CHILDRENPARTY AT THE ESCAPE FACTORY?

It is possible to play an escape room with children. An adult person must always enter the escape room with a group of children. Our escape rooms are in English, on request the hints can be displayed in Dutch. We recommend Wild Joe for children. If indicated in advance, children’s parties can be closed with fries, a snack and lemonade.

CAN I PARTICIPATE THE GAME WITH A WHEELCHAIR?

2 of our rooms do have easy access with a wheelchair when it’s not wider than 75 cm. In all rooms there is the possibility to sit. There is a lift and a disabled toilet in Escape Factory.

WAT IS YOUR CANCELLATION POLICY?

Our cancellation policy can be found in the following PDF document: Click here

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